Frequently asked questions and answers

What is the process for new patients?

New patients will need to fill out our intake form which will need to be submitted prior to scheduling their appointment. Our intake form can be filled out on our website or, if you do not have the resources to fill it out online, we can email, mail or print out the paperwork for you. Once the intake form is received, the doctor reviews the paperwork, and any prior medical records and/or imaging is obtained, our office will be in contact to schedule your consultation.

Where is Active Life Physical Medicine & Pain Center located?

We have two office locations:

Litchfield Park: Located on 137th Ave and Plaza Circle.  From Indian School Road, turn south onto 137th avenue then an immediate left onto Plaza Circle. We are located in the plaza to the left, suite 700.

Surprise: The cross streets are Reems road just north of Greenway road. we are located on the east side of Reems, just north of the CVS pharmacy.

Do I need a referral?

As insurances frequently change, it is best to check your insurance card as sometimes it will mention if a referral is needed. If you are unsure, you may call our office as we can check your benefits and let you know if a referral will be required.

What do I need to bring to my first appointment?

Please bring your drivers license, insurance card, co-payment and any medical records that have not already been faxed. You must also bring all of you pain medications in their original bottles.  MRIs and CTs will be very helpful and likely reduce number of appointments needed.

What are the office hours for Active Life?

Monday 8AM–12PM1–5PM
Tuesday 8AM–12PM1–5PM
Wednesday 8AM–12PM1–5PM
Thursday 8AM–12PM1–5PM
Friday 8AM–12PM1–3PM
Saturday Closed
Sunday Closed

Will I get a prescription for scheduled medications at my first appointment?

Active Life’s policy regarding the process of prescribing scheduled medications (narcotics) involves appropriate due diligence. Certain requirements must be met during the initial consultation that will verify if you are an appropriate patient for these medications. There are certain risks that will be explained to you. Many medications just mask real pain and can actually create more pain if discontinued. Therein lies a viscous cycle. If the patient is deemed to be appropriate through testing and evaluation, then a written note from the patient’s primary care physician may need to be requested if not specified on referral form. In addition, an opioid agreement will need to be signed, a urine drug screen will be performed and a thorough medication evaluation and monitoring program will be initiated. Active Life WILL NOT prescribe a narcotic regimen until the appropriate investigation is complete. Please see our Active Life Policy by clicking here.

Do you accept walk-ins?

No, all patients must follow our new patient process and schedule their appointment.

Can my family member pick up my prescriptions?

Yes as long as they are listed on the HIPAA form that you filled out with your patient paperwork. The family member must show proper ID in order to pick up the prescription.

What if I do not have insurance?

We do accept self-pay patients. We accept all forms of payment which include credit card (including Care Credit), checks, and cash. Financing is available through Care Credit. Click Here to apply.

What insurance do we accept?

  • Aetna
  • APIPA (AHCCCS)
  • Arizona Foundation for Medical Care
  • Blue Cross Blue Shield
  • Beechstreet
  • Cigna
  • Galaxy
  • Golden Rule
  • Great West
  • Healthnet
  • LifePrint
  • Medicaid – AHCCCS (APIPA)
  • Medicare
  • Multiplan/ Private Healthcare Systems (PHCS) / Admar
  • Pacificare
  • Personal Injury Liens
  • Tricare
  • United Healthcare
  • Worker’s Compensation (AZ)
  • Arizona Priority Care
  • Gallager Bassett
  • OWCP
  • Meritain Health
  • Southwest Administrators
  • Zenith Insurance
  • AAA Insurance
questions regarding procedures

What should I accept for my procedure?

You will need to arrive 15 minutes prior to your procedure time. You will be taken to a waiting area and your vitals will be taken along with a few questions asked. You will be taken to the procedure area where your procedure will likely be done under x-ray guidance. You will always be able to communicate with your provider and she will help you cope with any slight pain you may have during the procedure. After the procedure, you will be taken back to the same waiting area where you will be monitored for 15-20 minutes. You will then be free to go home. This time may be longer if you have any numbness in your legs and feet or hands, you will be asked to find a driver. Although the total time may vary slightly, usually the whole process takes less than an hour from the time you check in.

Should I stop taking blood thinners?

You must stop all blood thinners 5 days prior to the procedure if approved by your cardiologist and your primary pain physician. Certain procedures cannot be performed while you are taking blood thinners which your provider will speak with you about.All other procedures will be discussed individually.

What happens if i choose sedation?

You must not eat or drink 8 hours prior to time of procedure and have a driver who is present the entire time you are in the office. You cannot take an Uber or Lyft. Someone must be responsible for you when you leave the office to make sure they follow discharge orders. You cannot drive for the rest of the day.

Will I be given instructions on what to expect?

Absolutely! During the consultation, your provider will go over what to expect during the procedure. A day prior to your appointment, we will call to confirm the appointment and if you have any questions, you may discuss them at that time. If any additional questions arise, you may call our office at 623-535-9777.

Can I be late?

No, you must arrive 15 minutes prior to your appointment. If you are a new patient then you must have finished your intake form and preferably dropped or sent it in the mail already. Active Life’s philosophy is that time is important for everyone. If you are late for your appointment, the next person will have to wait.  Please see our No Show Policy. In addition, your intake form may be filled out prior to your visit.  Please click here to submit your patient intake form.

CONTACT US
PHONE

P: (623) 535-9777

F: (623) 236-3179

address

Litchfield Park Location:

13575 West Indian School Road Litchfield Park, AZ 85340

Surprise location:

15547 North Reems Road Surprise, AZ 85374

EMAIL

Inbox@activelifepaincenter.com