FREQUENTLY ASKED QUESTIONS

Most frequent questions and answers

New patients will need to fill out our intake form which will need to be submitted prior to scheduling their appointment. Our intake form can be filled out on our website or, if you do not have the resources to fill it out online, we can email, mail or print out the paperwork for you. Once the intake form is received, the doctor reviews the paperwork, and any prior medical records and/or imaging is obtained, our office will be in contact to schedule your consultation

We have two office locations:

Avondale: On the corner of Osborn and Dysart road in the Coronado Professional Plaza, Suite H131. The entrance is on the opposite side of Zell corp.

Surprise: The cross streets are Reems road just north of Greenway road. we are located on the east side of Reems, just north of the CVS pharmacy. 

As insurances frequently change, it is best to check your insurance card as sometimes it will mention if a referral is needed. If you are unsure, you may call our office as we can check your benefits and let you know if a referral will be required.

Monday8AM–12PM1–5PM
Tuesday8AM–12PM1–5PM
Wednesday8AM–12PM1–5PM
Thursday8AM–12PM1–5PM
Friday8AM–12PM1–3PM
SaturdayClosed
SundayClosed

Please bring your drivers license, insurance card, co-payment and any medical records that have not already been faxed. You must also bring all of you pain medications in their original bottles.  MRIs and CTs will be very helpful and likely reduce number of appointments needed.

Active Life’s policy regarding the process of prescribing scheduled medications (narcotics) involves appropriate due diligence. Certain requirements must be met during the initial consultation that will verify if you are an appropriate patient for these medications. There are certain risks that will be explained to you. Many medications just mask real pain and can actually create more pain if discontinued. Therein lies a viscous cycle. If the patient is deemed to be appropriate through testing and evaluation, then a written note from the patient’s primary care physician may need to be requested if not specified on referral form. In addition, an opioid agreement will need to be signed, a urine drug screen will be performed and a thorough medication evaluation and monitoring program will be initiated. Active Life WILL NOT prescribe a narcotic regimen until the appropriate investigation is complete. Please see our Active Life Policy by clicking here.

No, all patients must follow our new patient process and schedule their appointment.

Yes as long as they are listed on the HIPAA form that you filled out with your patient paperwork. The family member must show proper ID in order to pick up the prescription.

ToWe do accept self-pay patients. We accept all forms of payment which include credit card (including Care Credit), checks, and cash.

  • Aetna
  • APIPA (AHCCCS)
  • Arizona Foundation for Medical Care
  • Blue Cross Blue Shield
  • Beechstreet
  • Cigna
  • Galaxy
  • Golden Rule
  • Great West
  • Healthnet
  • LifePrint
  • Medicaid – AHCCCS (APIPA)
  • Medicare
  • Multiplan/ Private Healthcare Systems (PHCS) / Admar
  • Pacificare
  • Personal Injury Liens
  • Tricare
  • United Healthcare
  • Worker’s Compensation (AZ)
  • Arizona Priority Care
  • Gallager Bassett
  • OWCP
  • Meritain Health
  • Southwest Administrators
  • Zenith Insurance
  • AAA Insurance

QUESTIONS REGARDING PROCEDURES

Most frequent questions and answers

You will need to arrive 15 minutes prior to your procedure time. You will be taken to a waiting area and your vitals will be taken along with a few questions asked. You will be taken to the procedure area where your procedure will likely be done under xray guidance. You will always be able to communicate with your provider and she will help you cope with any slight pain you may have during the procedure. After the procedure, you will be taken back to the same waiting area where you will be monitored for 15-20 minutes. You will then be free to go home. This time may be longer if you have any numbness in your legs and feet or hands, you will be asked to find a driver. Although the total time may vary slightly, usually the whole process takes less than an hour from the time you check in.

You must stop all blood thinners 5 days prior to the procedure if approved by your cardiologist and your primary pain physician. Certain procedures cannot be performed while you are taking blood thinners which your provider will speak with you about.All other procedures will be discussed individually.

You must not eat or drink 8 hours prior to time of procedure and have a driver who is present the entire time you are in the office. You cannot take an Uber or Lyft. Someone must be responsible for you when you leave the office to make sure they follow discharge orders. You cannot drive for the rest of the day.

Absolutely! During the consultation, your provider will go over what to expect during the procedure. A day prior to your appointment, we will call to confirm the appointment and if you have any questions, you may discuss them at that time. If any additional questions arise, you may call our office at 623-535-9777.

No, you must arrive 15 minutes prior to your appointment. If you are a new patient then you must have finished your intake form and preferably dropped or sent it in the mail already. Active Life’s philosophy is that time is important for everyone. If you are late for your appointment, the next person will have to wait.  Please see our No Show Policy. In addition, your intake form may be filled out prior to your visit.  Please click here to submit your patient intake form.

 

"They helped me get my life back..."

A WORD FROM OUR PATIENTS

"This office is amazing. I am so grateful for the kind, professional, compassionate care of everyone one I have encountered...

Danyalle  W.

5.0
2018-03-20T10:37:47-07:00

Danyalle  W.

"This office is amazing. I am so grateful for the kind, professional, compassionate care of everyone one I have encountered at this office. They truly want to make you feel better and get back to living your life. I would recommend Dr. Smith and Dr. Lundquist to anyone."
"Active Life is the most amazing group of professionals I have encountered in all my years dealing with pain. From...

Cindy E.

5.0
2018-03-20T10:39:54-07:00

Cindy E.

"Active Life is the most amazing group of professionals I have encountered in all my years dealing with pain. From Dr. Lundquist & Dr. Smith to the PA's, techs, receptionists, et al, these are people I highly recommend and have done so for years. I carry their cards in both my purse and saddlebag when horseback riding to give out when I meet people experiencing severe pain."
"The docs here are top-notch! Whenever I have any problems or concerns, they're just a phone call away. I've even...

Ben K.

5.0
2018-03-20T10:47:19-07:00

Ben K.

"The docs here are top-notch! Whenever I have any problems or concerns, they're just a phone call away. I've even been able to get in to see a doctor the same day I call! That's almost unheard of! The fact that Dr. Lunquist and Smith have a therapeutic masseuse on standby, as well as Dr. Smith's ability to perform needling and acupuncture, is of great benefit. The various amounts of modalities, as well as the quality of this pain management clinic, is something you would expect to see more in an inpatient hospital-type setting, not in a standard size doctor's office, and since they have just opened a Surprise office, it will allow them to serve a wider range of patients and most importantly help more people! I've been in chronic pain, due to a myriad of injuries and surgeries, for the past six years. Since coming to see the folks at Active Life Physical Medicine and Pain Center, I have hope. Hope that one day I won't have to take any medication for pain, hope that one day my pain levels will be so low I'll forget about hurting and start living, hope that one day I may have the ability to have mostly good days with just a few not-so-good days, hope that one day I'll be able to return to work and not worry about finances, hope that one day I will be me again. I've even started training for my first 5k in preparation! My goal is to be able to run in the P.F. Chang's Rock 'n Roll half-Marathon in 2018 and the full Marathon in 2019, and Active Life is helping me get there. If you're going through pain, pain from car accidents, work-related injuries, WHATEVER, come see Dr. Lunquist and Smith at Active Life,...
"They have a great team of doctors! They're very professional, they treat you really well, and you get a great...

Sandra S.

5.0
2018-03-20T10:48:09-07:00

Sandra S.

"They have a great team of doctors! They're very professional, they treat you really well, and you get a great bedside manner. Their programs are top-notch. I've had several procedures done, such as the pain stimulator. I'm almost completely pain-free! They are excellent in everything they do."
"I’ve been competing in strength athletics since the age of 15 and have been competing at a professional level for...

Jerry Pritchett, 2x World Strongest Man Finalist

5.0
2018-03-20T09:58:08-07:00

Jerry Pritchett, 2x World Strongest Man Finalist

"I’ve been competing in strength athletics since the age of 15 and have been competing at a professional level for the last 5 years. It wasn’t until 2014 that I needed to seek treatment for a patella tendon tear that I received while competing at the Commerce World’s Strongest Man in China. I had only heard about PRP treatments and the great benefits that it could have on ones injuries, that’s when I found Dr. Lundquist at Active Life Physical Medicine & Pain Center in Avondale, Arizona. To this day I have received Orthovisc injections to both knees along with PRP. I have also received PRP treatments for muscle tears and other tendon tears that I’ve obtained while competing at World’s Strongest Man. I feel that without Dr. Lundquist knowledge in sports medicine and PRP that I would have had to have surgery. The PRP treatments have played a huge role in keeping me at an elite level. I have and will continue to refer other athletes for their injuries to Dr. Lundquist.​"
5
5

SCHEDULE TODAY!

Location

Avondale:

3400 North Dysart Road, H131

Avondale, AZ 85392

Surprise:

15547 North Reems Road

Surprise, AZ 85374

Contact Us

Phone : 623-535-9777

Email : info@activelifepaincenter.com

Our Hours

Mon -Thurs: 8:00 am – 5:00 pm

Friday: 8:00 am – 3:00 pm

Sat – Sun: Closed